This job is no longer available

We are Lactalis AustraliaHere at Lactalis, we are true to our purpose: we are a family business offering healthy and delicious dairy products that bring people together for everyday needs for Australians.  And, we just happen to be the worldwide leader in what we do.  At the heart of our Australian business we have over 2,200 passionate employees across 15 locations, working closely with our farmers, customers and consumers to produce the finest dairy products in the country.  Pillar brands such as Paul’s, OAK, Ice Break, Tamar Valley Dairy, Vaalia, President and Galbani provide Lactalis Australia with a deep national footprint for growth and prosperity.About this OpportunityIf you’re fun loving, effective communicator, problem solver and love challenges, you would fit right into our small friendly team.  We provide IT support to over 2,000 national customer base.  This is a very dynamic role with a higher degree of autonomy hence we are looking for an individual who is adaptable and can work effectively within a changing environment.Ideal CandidateAs the Service Desk is evolving we would be interested in seeing what else you would bring to the role. You may already be working in an IT Service Desk and looking to further your career or have an extensive knowledge of IT Service Delivery.  Although experience is important, our focus is on your ability to learn, adapt and succeed.Main responsibilities of the role include, but not limited to:Provide 1st and 2nd level desktop and application supportProvide support to mobile device usersMonitor and manage incidents and problems reported to the Helpdesk via a call logging management system.Provide customer feedback and updates on job progression and resolution timesLiaise effectively with internal teams, suppliers and business partnersMaintain accurate work logs within the ticketing systemAssist in keeping Service Desk Knowledgebase updatedFollow agreed procedures and respond to requests for assistance by providing information to enable users to resolve their problemsProvide an effective liaison between users and service providers supplying all necessary diagnostic information according to proceduresParticipate in an on-call after-hours rosterParticipate and enhance an SME based cultureYou will have:  Exceptional customer service skillsCompetent in troubleshooting all MS products, MS Exchange, Desktop environments & CitrixBasic to intermediate SAP support experience - desirableCompetent in troubleshooting Mobile Devices such as iPhones, iPads.Certified or familiar with ITIL based processesExperience in Active Directory for managing users and groupsNetwork Monitoring and troubleshooting (LAN/WAN) - desirable1 to 2 year experience in IT Service Desk roleTouch typing skillsYour ability to build relationships, solve problems and achieve results will only add to your success. If you are a dedicated individual, possess a pleasant phone manner and pride yourself on your attention to detail, have the ambition, drive and competency to succeed in this role please submit your application, please submit your application including current resume by selecting 'Apply' and following the prompts.  65000 AUD South Brisbane 4101

The job you're looking for is no longer available.

Job Search

Register Your Interest

If your area of interest is not currently listed, but you would like to be considered for a future position with us, then submit an application.


Subscribe to Job Alerts

Subscribe to the Job Alerts to receive an email straight to your inbox when a job that meets your skills becomes available.